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Retentions Consultant

Job Title: Retentions Consultant
Basic Salary: £20,000 - £22,000 dependant on experience
Realistic Earning Opportunity: In the region of £35,000 - £50,000
Hours: 45 hours per week Monday- Thursday 09:15am- 19:30pm, Friday 19:15 - 19:00pm
Location: Branksome, Poole

Key Requirements:

  • Background in sales / business development within a target driven environment
  • Customer focused with the ability to listen, build credible relationships and overcome concerns
  • Resilient, positive and professional attitude
  • Motivated with a strong desire to exceed targets
  • Articulate, and organised with the ability to effectively manage your own workload and list of accounts
  • Work confidently on our bespoke CRM system and Microsoft office to ensure information is captured accurately recorded
  • Visualise and demonstrate our company ethos of putting the customer first abiding by KPIs and FCA regulations.

The Role:

You will be responsible for engaging in open and exploratory conversations with existing customers; with the view to understanding any concerns they may have. Using your listening and influencing skills you will be able help the customer realise the benefits of the products we offer, and therefore either improve their existing policy to match their needs or ensure they are happy with their existing policy.

About Us:

Protect Line are a fast-moving life insurance brokerage with a difference. Winning ‘Protection Firm of the Year’ twice in the last 5 years means we’re extremely passionate about remaining sustainable yet innovative and dynamic. We are trusted by some of the UK’s leading providers to tailor protection policies to suit consumer needs on a non-advised basis.

Our people are our most valuable asset and that starts with you, we believe in investing in everyone we employ, this is achieved through an encouraging, candid and unique relationship.

What We Offer:

This unique position not only provides a competitive salary, you can expect:

  • Protect Line A list card providing you with hundreds of discounts at local restaurants, bars, clubs, salons plus much, much more.
  • Innovative incentives
  • No weekend working, Christmas and birthdays off plus a holiday allowance
  • Free local parking
  • Employee life insurance
  • Company Pension Scheme
  • Childcare vouchers
  • Refer a friend scheme
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