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Customer Contact Consultant

Job Title: Customer Contact Consultant

Basic Salary: £17,750

Realistic Earning Opportunity: In the region of £23,750 OTE

Hours: 45 per week Monday – Thursday 09:15am - 19:30pm and Friday 09:15am- 19:00pm (no weekends)

Location: Branksome, Poole


The Role:

You will be responsible for outbound calling prospective life insurance customers off the back of client’s requests which have come from different media sources. Acting as a support function to the main sales division, you will be initially qualifying the lead source before passing this over to one of our licensed brokers to complete the process.


Key Requirements:


  •  Knowledge of customer service principles
  •  Excellent telephony manner
  •  Motivated with a strong desire to exceed targets
  •  Resilient, positive and professional attitude
  • Focused and disciplined approach
  •  Articulate, organised and customer focused
  •  Work confidently on our bespoke CRM system and Microsoft office


Key Responsibilities:

  • Build strong initial customer contacts for sales department transfer
  • To dial 350+ prospective customers per day
  • Identifying customer commitment for the quote process
  • Generating sales opportunities from a range of different opportunity’s
  • Manage own lead allocation through effective time management
  • Amend and update customer records with care and accuracy where appropriate
  • Visualise and demonstrate our company ethos of putting the customer first abiding by KPIs and FCA regulations


About You:

We’re passionate about helping you to achieve your goals, whether that is internal progression, saving for a mortgage or simply buying that one thing you’ve always wanted. We will provide you with the tools and invest in your development to help you realise your potential. We are looking for self-starters searching for more than "just a job”, eager to invest in themselves and develop professionally.

Helping People should be a core value for you. We are passionate about Protecting Peoples Families and if you strive to ensure that you are just as passionate; you will have a successful career with us.


The Company:

Protect Line are a fast-moving Life insurance brokerage with a difference. Winning ‘Protection Firm of the Year’ twice in the last 5 years shows we’re extremely passionate about building a sustainable yet innovative and dynamic business model. We are trusted by some of the UK’s leading providers to tailor protection policies to suit consumer needs on a non-advised basis.

Our people are our most valuable asset and that starts with you. We believe in investing in everyone we employ. This is achieved through an encouraging, candid and unique relationship between you and us.

You will be joining us at an extremely exciting time and will play an integral part in helping the business grow and achieve its vision. Therefore we are seeking talented individuals equally passionate about providing protection for varied customers using their skills; desire to succeed and positive attitude.

Kick start your career with us and change your life forever.


What We Offer:

This unique position not only provides a competitive salary, you can expect:

  •  Protect Line A list card providing you with hundreds of discounts at local restaurants, bars, clubs, salons plus much, much more.
  • Innovative incentives
  •  No weekend working
  •  Christmas and birthdays off plus an annual holiday allowance
  • Plenty of on and offsite parking
  • We are as passionate about protecting our staff and their families as we are our customers so every employee gets free life cover
  • Childcare Vouchers
  • Company Pension Scheme 
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