• Be the face of the HR team – acting as the first point of contact for HR phone calls and emails, supporting employees and managers across the full employee lifecycle.
• Own the HR inbox – responding to queries in the moment wherever possible, prioritising workloads and delegating more complex or escalated cases across the HR team.
• Handle sensitive HR and absence matters – including taking daily absence calls from employees and managing these in a compassionate, professional way.
• Coordinate and lead HR meetings – providing support to HR and Managers by scheduling, preparing for and confidently leading meetings with employees when required
• Guide Managers and Employees – offering first-line advice on HR policies, employment legislation and employee relations matters, knowing when to escalate more complex issues
• Support employees with concerns and queries – balancing individual needs with business requirements, and helping people navigate difficult or sensitive situations
• Liaising with our external legal team – preparing and coordinating queries, sharing case information and documentation, and securing clear employment law advice to support HR decision‑making
• Keep our data and systems accurate – updating reports, trackers, our HR system and preparing monthly management information
• Support and develop absence management – working closely with the wider HR team to deliver and continuously improve our absence management policy and procedures
• Use data to drive insight – analysing HR data, producing reports and identifying trends to help the team and business make informed decisions
• Improve how we work – designing, documenting and updating HR processes and procedures so they are clear, efficient and employee-friendly
• Manage offboarding – ensuring a professional and caring experience at the end of the employee lifecycle, including leaver processes and documentation.
• Get involved in HR projects – partnering with the wider HR team on initiatives that support our people strategy and the wider business

• Previous experience in an HR or People-based role, ideally covering both administration and employee/manager support.
• The ability to maintain confidentiality and exercise sound judgement in sensitive situations
• Proven experience handling challenging cases and conversations, remaining calm, professional and empathetic
• Excellent organisation and multi-tasking skills, with the ability to manage competing priorities and work to deadlines
• Confidence in coordinating and leading meetings with employees and managers
• Comfort working in a fast-paced environment, handling a high workload with accuracy and strong attention to detail
• Clear, confident communication skills – both written and verbal – with the ability to think on your feet and explain HR information in a practical, people-friendly way
• The ability to work independently, taking ownership of tasks and seeing them through, whilst also being able to work as part of a team
• A proactive, solutions-focused mindset, able to spot issues early and suggest improvements
• A strong alignment with our values – Care, Collaborate, Dare, Deliver – and a genuine passion for supporting people.

• CIPD Qualified Level 3 or above
• Previous working knowledge of HR systems
   

• Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
• Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
• Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child’s first birthday.
• Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
• Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
• Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
• Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
• Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
• Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
• Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
• Secure Your Future: Benefit from our pension scheme, death in service benefits, and more

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