Quality Assurance Assessor

Bournemouth, United Kingdom
Full Time
Quality Assurance
Entry Level

Would a career in financial services with no experience necessary appeal to you?

Are you someone who is open-minded with a positive can-do attitude?

Are you naturally empathetic with a desire to support people?

Would you describe yourself as analytical and organised?

Does communication come naturally to you?

If so, then read on!

 

What is in it for you?
 

  • A basic salary of £23,000 rising to £23,500 when you have gained competence.  
  • Monday to Friday – 40 hours per week
  • No weekend working- we also shut over Christmas and on Bank Holidays!
  • Holiday increases on length of service, plus your birthday off!
  • Paid additional holiday for life events such as your Wedding, Buying a house and more..
  • Life Moments- paid time available to take when ‘life happens’
  • £1000 recommend a friend scheme- uncapped
  • Intensive Training Programme

Who are we?

Protect Line are an independently owned, life insurance brokerage with a difference. Founded in 2010 by just two people, we now have offices in Bournemouth and London with over 250 employees. We are extremely passionate about remaining sustainable yet innovative and dynamic to ensure we are providing customers with the best cover options. Trusted by some of the UK’s leading insurance providers we tailor protection policies to suit consumer needs on a non-advised basis.

 

What are we looking for?

Our Quality Assurance Department is a support function within the business. Within QA we have two sets of customers, our colleagues are our internal customers and the public are our external customers. We focus on treating all customers fairly and we believe that good communication is the key to ensuring success in this area.

Auditing phone based activity, taking into account Company and FCA requirements, you will be completing and documenting observations and providing feedback and coaching to colleagues. This feedback could be face-to-face, via the telephone or written and it is therefore crucial that you have good communication skills as well as an exceptional eye for detail.

No experience is necessary, as we provide an award winning training programme that is designed to take you from a beginner to a QA professional.

 

Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.

 

Protect Line - Princess Royal Training Award 2021

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